Make sure you are ordering the correct bag, filter or belt for your vacuum. If you are not sure what Type or Style of bag, belt, filter or brushroll your vacuum uses, please do not place an order! If you mistakenly order the wrong item we will gladly exchange it for the correct product (additional shipping & handling charges will be incurred, even if your order qualified for free shipping). If we cannot provide an exchange item we will issue a refund minus a minimum 10% re-stocking fee on any approved returned merchandise. Orders cannot be canceled after they have been shipped. If you change your mind and/or refuse your order because "my vacuum quit" or "I bought a new one", you will still be responsible for shipping and handling fees both ways, even if your order qualified for free shipping and a minimum 10% restocking fee will apply on any un-opened products. You must also realize that even though we ship your order usually within 24-48 hours, it may take the carrier (USPS) anywhere from 3 to 15 "Business Days" to deliver the package because of distance, weather and or holidays. This factor is beyond our control. So if you just can't wait that long to get your products, Please Don't Order from us. USPS Delivery Confirmation verifies delivery of all shipments. Due Diligence must be exercised when a shipment has been confirmed as delivered to the correct address by this system. We cannot nor will not be held responsible if it ends up "disappearing" because of being left unattended to. REFUSED SHIPMENTS: There will be a 20% re-stocking fee plus a 20% Administrative Fee assessed on any refused shipments or Unauthorized "Return to Sender" returns. MAKE SURE YOU HAVE THE CORRECT ADDRESS INFORMATION for US POSTAL SERVICE DELIVERY! If your order is returned to us marked "Undeliverable as Addressed" or "Insufficient Address" or "No Mail Receptacle" or "No City Delivery - Must Have PO Box Number" or the like, we will automatically refund your card or account for the items ordered but shipping and handling fees will be deducted off the refund even if your order qualified for Free Shipping. If you still want the products, you will need to place a new order with the proper address information for US Postal Service delivery. ALL Exchanges, Returns or Refunds must First be approved by e-mail, not by phone, within 7 days of receipt (Shipping/Handling/DC charges are Non-Refundable, even if your order qualified for free shipping, and all returns are subject to a minimum 10% re-stocking fee) NOTE: NO REFUNDS WILL BE ISSUED ON OPENED PACKS OF BAGS OR FILTERS. BECAUSE OF POSSIBLE CONTAMINATION ISSUES THEY ARE NO LONGER RESELLABLE. Return/Exchange/Refund Instructions In the event that you ordered the wrong product and wish to exchange it please notify us by e-mail within 7 days of receipt and we will be happy to exchange the product you received with a replacement item in accord with our on site Return/Exchange/Refund Policy. Simply follow these instructions: (1) Send an e-mail explaining the need for the exchange within 7 days of receipt to: CustomerService@VacuumBags.com (2) Then within 48 hours place a new order for the correct part you need. (3) In the Message Comment box of the order form type "Exchange Order". (4) Make a copy of your first receipt, a copy of our e-mail Authorizing the return and a copy of your new receipt and enclose them with the product you'll be returning to exchange. (5) These must be mailed back to us within 14 days of the purchase date to the following return address: Attention Exchange Dept. VacuumBags.com 14951 S Brookfield Dr Oregon City, OR 97045 As soon as we receive your new order your replacement item will be shipped. Then when we receive the item you'll be sending back, we'll credit your card or send you a refund check for the returned part* (Unauthorized returns will receive an in store credit valid for 60 days) *Please Note: Shipping & handling fees are non-refundable, even if your order qualified for free shipping, and a minimum 10% restocking fee may apply. Opened and/or contaminated bags and filters are non-returnable because of the growing risk of possible health hazards... there are no exceptions to this rule due to liability issues. If you need additional assistance please e-mail us at CustomerService@VacuumBags.com Fax 1-503-961-0123 |
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