Home > F.A.Q > Q: "Why was my order marked "Cancelled"?"
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Q: "Why was my order marked "Cancelled"?"

Item# OrderCancelled
Availability: Usually ships the next business day.

Product Description

A1: "I HOPE THESE FIT..." MESSAGE - An order will be automatically cancelled if we receive a message on the message line that says in part "I hope these fit my vacuum..." or "if these don't work on my vacuum I'm sending them back..." or any similar statement.

If you are not sure what product to order, please e-mail us FIRST with a Make and Model Number and we will be happy to research it and direct you to the correct product.

A2: INVALID SHIP TO ADDRESS - Currently we only ship through either the US Postal Service (USPS) or Federal Express (FedEx). To ship an order through the US Postal Service we need the address that mail is sent to, for example: a Post Office Box. If a valid physical address and a valid US Postal Service mailing address cannot be supplied to our shipping department within a reasonable amount of time (24-48 hours) the order will be automatically "Cancelled".