If you are not sure what Type or Style of bag, belt, filter or brush-roll your vacuum uses, please e-mail us BEFORE placing an order with the Make & Model Number of your vacuum to determine correct replacement parts.
For Make & Model compatibility questions please e-mail:
If you mistakenly order the wrong item and have not opened the package, provide us with the exact Make & Model Number on your vacuum and we will gladly exchange it within 14 days of receipt for the correct product (additional shipping & handling charges will be incurred, even if your order qualified for free shipping). For Exchanges please e-mail: Exchanges@VacuumBags.com
If we cannot provide an exchange item we will issue a refund minus a minimum 10% re-stocking fee on any approved returned merchandise.
TRACKING/PROOF OF DELIVERY:
All of our shipments receive a unique FedEx or UPS Tracking Number or a US Postal Service Delivery Confirmation Number. This number verifies Weight, Proof of Shipment & Proof of Delivery of any order. But this does not guarantee that a shipment can't be damaged, lost or stolen after it has been delivered! So due diligence must be exercised when a shipment has been confirmed as delivered by this system. If this tracking system verifies delivery on a specific day and you personally did not receive it, you must check IMMEDIATELY on that day with the delivery service that delivered the shipment (UPS, US Postal Service or FedEx) to determine where it was delivered. Also check with all family, friends, neighbors, workmates or employees about the shipment and date of delivery. They may have received it for you! You can only guarantee receipt of a shipment by purchasing Delivery Confirmation With Signature - Insurance
If DCS insurance has been purchased and a package arrives damaged and/or missing contents, you must IMMEDIATELY (within 24 hours of delivery confirmation) file a claim with the carrier and us. But please be advised we cannot nor will not be held responsible if after an order has been confirmed as being delivered by this system, it gets damaged or disappears because of being left unattended to, forgotten about or misplaced for several days, weeks or months. FedEx nor USPS will not accept any claims filed under these circumstances. Visa, MasterCard, Discover Card, American Express and PayPal will not issue refunds to customers who's shipment has been confirmed as being delivered to the correct address by these UPS, USPS or FedEX Tracking and Delivery Confirmation systems. To guarantee receipt of a shipment you must purchase Delivery Confirmation With Signature - Insurance
*Shipping & handling fees are subject to change at any time
If you are not sure what Type or Style of bag your vacuum uses, do not place an order! Please e-mail us first with the Make & Model Number to determine correct replacement parts. If you mistakenly order the wrong item and have not opened the package, please e-mail us with the exact Make & Model Number on your vacuum and we will gladly exchange it within 14 days of receipt for the correct product (additional shipping & handling charges will be incurred, even if your order qualified for free shipping). If we cannot provide an exchange item we will issue a refund minus a minimum 10% re-stocking fee on any approved returned merchandise.
ORDER CANCELLATIONS: Orders can only be canceled BEFORE they have been shipped NOT AFTER they have been shipped.
UNFORESEEN OCCURRENCES: (Like "My vacuum broke...I changed my mind...I got a new vacuum...It didn't look like it would fit..."): Unless it was 100% our mistake, the customer will be held responsible for shipping and handling fees both ways, even if their order qualified for free shipping, and a 10% administrative restocking fee will apply.
REFUSED SHIPMENTS / UNAUTHORIZED RETURNS: If for any reason you Refuse a shipment or make an Unauthorized Return, you will be held responsible for shipping and handling fees both ways, even if your order qualified for free shipping, and a 10% administrative restocking fee will apply. If we receive a Refused order or Unauthorized Return 30 days or more after the order date, no refund can be issued.
DEFECTIVE PRODUCTS: If you receive a defective product from us Do Not Use It! Any defective products we will replace free of charge within 14 days of receipt as long as we are notified promptly via e-mail of the defect.
CLEARANCE OVERSTOCK ITEMS: There are no returns or exchanges on clearance or overstock items! All Sales Are Final! Please make sure you have the correct item for your make and model. If your not sure, PLEASE email us first before ordering.
SHIPPING TIME FRAME: Even though we ship your order usually within 24-48 hours, it may take the carrier (UPS, FedEx or USPS) anywhere from 3 to 9 "Business Days" (ie: Mon-Fri) to deliver the package because of distance, weather and/or holidays. This factor is beyond our control.
If you have both a physical address and a PO Box please use both addresses on your ship to information.
Make sure you have the CORRECT ADDRESS INFORMATION for US POSTAL SERVICE DELIVERY BY USING THE US Postal Service ADDRESS VERIFICATION System
WRONG ADDRESSES: MAKE SURE YOU HAVE THE CORRECT ADDRESS INFORMATION for UPS, FedEx or US POSTAL SERVICE DELIVERY. If you have both a physical address and a PO Box please use both addresses on your ship to information. If your order is returned to us marked "Undeliverable as Addressed" or "Insufficient Address" or "No Mail Receptacle" or "No City Delivery - Must Have PO Box Number" or the like, we will hold your shipment until you contact us with the correct address information for US Postal Service or FedEx delivery. A re-shipment fee will be charged even though your original order may have qualified for free shipping.
ALL Exchanges, Returns or Refunds must First be Approved AND AUTHORIZED By sending an e-mail to Exchanges@VacuumBags.com
, not by phone or fax, within 14 days of receipt (Shipping/Handling/DC charges are Non-Refundable, even if your order qualified for free shipping, and all returns are subject to a minimum 10% re-stocking fee)
NOTE: REFUNDS WILL NOT BE ISSUED ON OPENED PACKS OF BAGS OR FILTERS OR CLEARANCE/OVERSTOCK ITEMS (unless the product is defective or you are not satisfied with the quality of the product). BECAUSE OF POSSIBLE CONTAMINATION ISSUES THEY ARE NO LONGER RESALABLE.
In the event that you ordered the wrong product and wish to exchange the un-opened/resalable package, please notify us by e-mail within 14 days of receipt clearly identifying the Make and Model Number on your vacuum and we will be happy to authorize an exchange for the un-opened/resalable product you received with a replacement item in accord with our on site Return/Exchange/Refund Policy which will be agreed upon at time of an orders submission.
Simply follow these instructions:
(1) Send an e-mail explaining the need for the exchange within 14 days of receipt to: Exchanges@VacuumBags.com
(2) Then within 48 hours place a new order for the correct part you need.
(3) In the Message Comment box of the order form type
(4) Make a copy of your first receipt, a copy of our e-mail Authorizing the return and a copy of your new receipt and enclose them with the un-opened/resaleable product you'll be returning to exchange.
(5) These must be mailed back to us within 14 days of the purchase date to the following return address:
Atten Exchange Dept A-Z VacuumBags.com / 18160 Cottonwood Rd #788, Sunriver, Oregon 97707
As soon as we receive your new order your replacement
item will be shipped. Then when we receive the un-opened/resaleable item you'll be sending back, we'll credit your card or send you a refund check for the returned part* (Shipping/Handling/DC charges are Non-Refundable, even if your order qualified for free shipping, and all returns are subject to a minimum 10% re-stocking fee)(Unauthorized returns will be charged a 20% Re-Stocking Administrative Fee)
*Please Note: Opened packs of bags and filters are non-returnable because of the growing risk of possible health hazards... there are no exceptions to this rule due to liability issues. If you have opened a package of bags or filters and you choose to send the opened package back to us, you understand that no refund will be issued because it cannot be resold.
To contact us via email please use any of the following e-mail addresses:
For general questions and make and model compatibility:
For Order Tracking questions:
We prefer to conduct all correspondence via email. This has greatly reduced any mistakes or errors and gives us a record of correspondence to ensure quality.
9am-3pm Pacific West Coast Time
Monday through Friday (Closed Holidays and Weekends)