TO CALCULATE ALL COSTS BEFORE CHECKOUT:
(1) Click on item(s) needed
(2) Click on green "Add to Cart" button
(3) Adjust "Qty" (Quantity) to amount needed
(4) Scroll down page to "Shipping Calculator" and add your "Ship To" Zip Code
(5) Select "Shipping Method"
(6) If needed add Delivery Confirmation With Signature - Insurance
(7) Enter "Coupon Code"
(8) Click "Apply" button
(9) If all is acceptable click the red "Checkout" button!
All vacuum cleaner part orders are shipped usually within 24-48 hours. It may take the carrier (FedEx, UPS or USPS) anywhere from 3 to 9 "Business Days" to deliver the package depending on the service selected. Weekends, bad weather and holidays may delay a shipment. This factor is beyond our control.
TRACKING/PROOF OF DELIVERY:
All of our shipments receive a unique FedEx or UPS Tracking Number or a US Postal Service Delivery Confirmation Number. This number verifies Weight, Proof of Shipment & Proof of Delivery of any order. But this does not guarantee that a shipment can't be damaged, lost or stolen after it has been delivered! So due diligence must be exercised when a shipment has been confirmed as delivered by this system. If this tracking system verifies delivery on a specific day and you personally did not receive it, you must check IMMEDIATELY on that day with the delivery service that delivered the shipment (either US Postal Service, FedEx or UPS) to determine where it was delivered. Also check with all family, friends, neighbors, workmates or employees about the shipment and date of delivery. They may have received it for you! But please be advised we cannot nor will not be held responsible if after an order has been confirmed as being delivered by this system, it gets damaged or disappears because of being left unattended to, forgotten about or misplaced for several days, weeks or months. FedEx, USPS nor UPS will not accept any claims filed under these circumstances. Visa, MasterCard, Discover Card, American Express and PayPal will not issue refunds to customers who's shipment has been confirmed as being delivered to the correct address by these USPS, FedEX or UPS Tracking and Delivery Confirmation systems.
To guarantee receipt of a shipment please purchase Delivery Confirmation With Signature - Insurance
. If this shipping insurance has been purchased and a package is mis-shipped or disappears in shipment or arrives damaged and/or missing contents, you must file a claim with the carrier and with us. But with this insurance you are guaranteed delivery at no additional cost!
*Shipping & handling fees are subject to change at any time. If you are not sure what Type or Style of bag your vacuum uses, do not place an order! Please e-mail us first with the Make & Model Number to determine correct replacement parts. If you mistakenly order the wrong item and have not opened the package, please e-mail us with the exact Make & Model Number on your vacuum and we will gladly exchange it within 7 days of receipt for the correct product (additional shipping & handling charges will be incurred, even if your order qualified for free shipping). If we cannot provide an exchange item we will issue a refund minus a minimum 10% re-stocking fee on any approved returned merchandise.
REFUSED SHIPMENTS / UNAUTHORIZED RETURNS:
There will be a 20% re-stocking fee plus a 20% Administrative Fee assessed on any refused shipments or unauthorized returns.
If you have both a physical address and a PO Box please use both addresses on your ship to information.
Make sure you have the CORRECT ADDRESS INFORMATION for US POSTAL SERVICE DELIVERY BY USING THE US Postal Service ADDRESS VERIFICATION System
WRONG ADDRESSES: MAKE SURE YOU HAVE THE CORRECT ADDRESS INFORMATION for UPS, FedEx or US POSTAL SERVICE DELIVERY. If you have both a physical address and a PO Box please use both addresses on your ship to information. If your order is returned to us marked "Undeliverable as Addressed" or "Insufficient Address" or "No Mail Receptacle" or "No City Delivery - Must Have PO Box Number" or the like, we will hold your shipment until you contact us with the correct address information for US Postal Service, FedEx or UPS delivery. A re-shipment fee will be charged even though your original order may have qualified for free shipping.
To contact us via email please use any of the following e-mail addresses:
For general questions and make and model compatibility:
For Order Tracking questions:
For Exchanges please e-mail: Exchanges@VacuumBags.com
We prefer to conduct all correspondence via email. This has greatly reduced any mistakes or errors and gives us a record of correspondence to ensure quality.
9am-3pm Pacific West Coast Time
Monday through Friday (Closed Holidays and Weekends)